Orders & Shopping
How do I place anorder?
Simply select your products, add them to cart, and proceed to checkout with your details.
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled within a short time after placement. Once dispatched, changes are not possible.
Shipping & Delivery
Do you deliver allover Pakistan?
Yes, we offer nationwide delivery across Pakistan.
How can I track my order?
Tracking details will be shared via SMS or email once your order is shipped.
How long does delivery take?
Orders are usually delivered within 3–5 working days in major cities and slightly longer for remote areas.
Payments
What payment methods are available?
We offer Cash on Delivery (COD) and secure online payment options (where applicable).
Is COD available onall orders?
Yes, COD is available on most orders across Pakistan.
Returns & Exchanges
What is your return policy?
We accept returns/exchanges for damaged, defective, or incorrect items within the specified return period.
How do I request a return or exchange?
Contact our customer support with your order details and issue for assistance.
Products
Are your products safe to use?
Yes, all Sapphire Beauty products are carefully formulated and tested for quality and safety.
Are your products suitable for all skin types?
Most products are suitable for all skin types, but we recommend checking individual product descriptions.
Customer Support
How can I contact you?
You can reach us through our official social media pages or customer support channels listed on our website. You can also contact us directly via WhatsApp or phone for quick assistance:
Phone: +92- 371-1519025
WhatsApp: 0371-1519025